Diversity climate and turnover intention: A moderated-mediation model of affective commitment and ethical climate
*RupaliCorresponding authorrupali.kumar97@gmail.comAmity Business School Amity University Greater Noida Uttar Pradesh Indiahttps://orcid.org/0000-0003-0527-9365View full profile → , Paritosh Mishrapmishra@amity.eduDepartment of HR, OB & Psychology Amity Business School Greater Noida Uttar Pradesh IndiaAmity Business School Amity UniversityNoida, Uttar Pradesh, Indiahttps://orcid.org/0000-0002-0025-4874View full profile → , Balvinder Shuklabshukla@amity.eduAmity University Greater Noida Uttar Pradesh IndiaAmity University NoidaNoida, Uttar Pradesh, 201301, Indiahttps://orcid.org/0000-0001-9745-468XView full profile →
* Corresponding author · click or hover a name for details
- Published Online:
- 31 Mar 2023
- Article type:
- Research Article
- Language:
- EN
- Article no.:
- JSMS-1057
- Pages:
- 659–680
Abstract
Keywords
Subject Classifications
References
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