Author

Tzu-Jou Liao

Department of Industrial Management I-Shou University, Kaohsiung City, 82445, Taiwan, R.O.C.

Published papers: 2
Citations: 0
Views: 131
Downloads: 15

Publications

2 papers

Open Access Research Article·pp. 2231–2241·Vol. 46, Issue 7Oct 2025

Fuzzy analysis of PZB service quality on optimization customer evaluations : An empirical study

Nai-Chieh Wei, Tzu-Jou Liao, Sih-Ping Su, Yi-Ta Kung, Shu-Fen Liu, Hsiang-Ching Lai

Published Online: 01 Oct 2025DOI: 10.47974/JIOS-1966

In this paper: This study used the five service quality dimensions under the PZB model, including 1. Tangibility, 2. Reliability, 3. responsiveness, 4. Assurance and 5. empathy, to develop a questionnaire and collec...

Abstract References Full Text PDF (194 KB)Views: 68Downloads: 9Citations: 0

Open Access Research Article·pp. 2253–2263·Vol. 46, Issue 7Oct 2025

Optimizing the effects of organizational commitment on job satisfaction and work stress : Case on Vietnam

Tzu-Jou Liao, Nai-Chieh Wei, An-Yu Guo, Hsiao-Kang Lin, Shu-Fen Liu

Published Online: 01 Oct 2025DOI: 10.47974/JIOS-1968

In this paper: Escalating trade disagreements between the United States and China have prompted many companies to relocate from China to Vietnam, spurring noticeable shifts in Vietnam’s labor market. This trend unde...

Abstract References Full Text PDF (167 KB)Views: 63Downloads: 6Citations: 0