Measuring employee productivity in Indian banks : A comparative analysis

Ramchandani, Kumar; Jethwani, Kinjal

doi:10.47974/JSMS-1502

Open Access Research Article

Measuring employee productivity in Indian banks : A comparative analysis

^*Kumar RamchandaniCorresponding authorkumarramchandani@ljku.edu.inLJ Institute of Management StudiesLJK UniversityAhmedabad, Gujarat, 382210, India0000-0001-9622-9106View full profile → , Kinjal Jethwanikinjaljethwani@ljku.edu.inLJ Institute of Management StudiesLJK UniversityAhmedabad, Gujarat, 382210, India0000-0003-2431-447XView full profile →

* Corresponding author · click or hover a name for details

pp. 1373–1383Vol. 28Issue 8November 2025DOI: 10.47974/JSMS-1502XML

Received:: 08 Apr 2025
Published Online:: 24 Nov 2025
Article type:: Research Article
Language:: EN
Article no.:: JSMS-1502
Pages:: 1373–1383

Abstract

The performance of bank employees plays a pivotal role in ensuring operational efficiency in the banking sector. This study introduces six novel productivity ratios linked to Non-Performing Assets (NPA) to assess employee productivity. Unlike traditional research focusing solely on profit or business per employee, this paper explores a new dimension, making it the first of its kind. Through a comparative analysis of ten major Indian banks (five public and five private), the findings reveal distinctive performance patterns, with public sector banks showing greater involvement in recovery and write-offs, while private sector employees maintain lower NPAs.

Keywords

Employee productivity Indian banks Non-performing assets (NPA)Productivity ratios Public vs. private sector

Subject Classifications

G21J24M50

References

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