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 Journal of Statistics and Management Systems cover
Hybrid ·Peer-reviewed·ISSN (Online): 2169-0014·ISSN (Print): 0972-0510

Monthly Journal: Publishes peer-reviewed aticles on theoretical and applied statistics and management systems, expoloring industrial statistics, actuarial and decision sciences.

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Open Access Research Article

Influence of emotional intelligence on employees’ performance at work: An evidence from Indian banks

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pp. 561–571Vol. 26Issue 3April 2023DOI: 10.47974/JSMS-1047XML
Published Online:
31 Mar 2023
Article type:
Research Article
Language:
EN
Article no.:
JSMS-1047
Pages:
561–571

Abstract

Emotional intelligence helps to resolve conflict in private and public institutions. Studies have found that increased emotional intelligence enhances performance and increases professionalism in the workforce. Given the massive growth in private sector banks in India, investment in the emotional intelligence of the workforce may improve service delivery and satisfaction of the customers. Using an empirical dataset, this study investigates how EI influences the work performance of private sector bank employees in India. The correlation between increased workplace performance and emotional intelligence is supported by regression analysis. Findings suggest that in scaled up settings, Indian banks can minimise conflicts, reduce costs, and improve service delivery by training their staff in EI.

Keywords

Subject Classifications

62P2062P25

References

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