Challenges in implementation of robotic process automation (RPA) in human resource management (HRM) and its effectiveness
*Deepti Singh YadavCorresponding authorysdeeptiee@gmail.comDepartment of Human Resource ManagementAmity Business SchoolAmity UniversityNoida, Uttar Pradesh, 201313, IndiaView full profile → , Anshu Yadavayadav2@amity.eduDepartment of Human Resource ManagementAmity Business SchoolAmity UniversityNoida, Uttar Pradesh, 201313, IndiaView full profile → , Sweety Gupta Chhabriasweetygupta2043@yahoo.co.inDepartment of ManagementFOSTIIMA Business SchoolDwarka, New Delhi, 110077, IndiaView full profile →
* Corresponding author · click or hover a name for details
- Received:
- 11 Apr 2024
- Published Online:
- 19 Nov 2024
- Article type:
- Research Article
- Language:
- EN
- Article no.:
- JIOS-1745
- Pages:
- 1949–1961
Abstract
Keywords
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References
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