Open Access
Research Article·pp. 2231–2241·Vol. 46, Issue 7Oct 2025
Fuzzy analysis of PZB service quality on optimization customer evaluations : An empirical study
Nai-Chieh Wei, Tzu-Jou Liao, Sih-Ping Su, Yi-Ta Kung, Shu-Fen Liu, Hsiang-Ching Lai
Published Online: 31 Oct 2025DOI: 10.47974/JIOS-1966
In this paper: This study used the five service quality dimensions under the PZB model, including 1. Tangibility, 2. Reliability, 3. responsiveness, 4. Assurance and 5. empathy, to develop a questionnaire and collec...
