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Journal of Statistics and Management Systems

(Since 1998)
Open Access ·Peer-reviewed·ISSN (Online): 2169-0014·ISSN (Print): 0972-0510
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The Journal of Statistics and Management Systems (JSMS) is a world leading journal publishing high quality, rigorously peer-reviewed original research on theoretical and applied statistics and management systems since 1998. The scope is intentionally broad, but papers must make a novel contribution to the field to be considered for publication. Topics include, but are not limited to, the following: • Statistics • Applied Statistics • Industrial Statistics • Statistical Inference • Interdisciplinary role of Statistics • Actuarial Sciences • Decision Sciences • Managerial Aspects • Management Sciences • Management Information Systems

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Journal of Statistics and Management Systems
Open Access Research Article

Exploring the Buurtzorg model : A paradigm shift in global homecare

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pp. 589–610Vol. 28Issue 3April 2025DOI: 10.47974/JSMS-1427XML
Received:
16 Apr 2024
Published Online:
07 Apr 2025
Article type:
Research Article
Language:
EN
Article no.:
JSMS-1427
Pages:
589–610

Abstract

Buurtzorg Nederland, a self-managed homecare organization founded in 2006, has transformed homecare services by emphasizing humanity over bureaucracy. Led by Jos de Blok, this pioneering non-profit organization has drastically changed the older, ineffective ways of delivering home care services. In his 2015 TEDx Talk, Jos de Blok explained the mission of Buurtzorg, which is to provide holistic patient-centered care without the constraints of rigid bureaucratic structures that often block efficiency and compassion in healthcare. Buurtzorg’s groundbreaking success is rooted in its unique care model, which entrusts caregivers with substantial autonomy and responsibility. These highly skilled professionals are chosen for their clinical expertise, proactive approach, and dedication to delivering compassionate care. By creating self-managed, close-knit teams across the Netherlands, these nurses have been able to address critical healthcare needs, particularly for elderly patients, effectively. They aptly mesh together medical and auxiliary care for holistic care outside the hospital setting. Unlike any conventional organization marred by layers of, at times, unnecessary processes emboldened by red-tapism, Buurtzorg avoids the overhead time and costs spent in bureaucratic processes in homecare management that allows the nurse to spend less time at the desk and more with the patient. The model is quite striking and has created an enormous impact: As of 2014, Buurtzorg grew exponentially, with a turnover of €280 million. It grew to over 850 self-managed teams and had over 10,000 caregivers on its payroll. This success was not limited to the Netherlands; Buurtzorg spread its influence worldwide and established a foothold in India in 2018. The expansion reflects the organization’s ambition to bring the patient-first approach to diverse healthcare environments and adapt it to the needs of local settings. The Buurtzorg model raises critical questions about the future of homecare globally. Can self-managed homecare become the industry standard, with its proven efficiency and high levels of patient satisfaction? The recruitment process of this organization, emphasizing skill, teamwork, and compassion, also invites reflection on whether such an approach to staffing challenges might be effective and how others might replicate success in different contexts. This question seeks to consider the appropriateness and feasibility of the Buurtzorg model within India’s healthcare landscape. Socio-economic diversity and healthcare infrastructure pose a challenge in India, and adapting the self-managed homecare model could revolutionize the sector with the growing demand for quality elder care. However, several factors need to be considered, such as cultural and logistical differences and potential barriers like resource limitations and bureaucratic inefficiencies. Moreover, the success of self-managed teams raises the question of performance measurement. Patient outcomes and satisfaction are essential metrics, but staff well-being and operational efficiency are equally important to measure. Finding and implementing such metrics would be a helpful exercise in exploring the broader applicability of this model. Buurtzorg Nederland is the epitome of the transformation that can be made by putting humanity at the center of healthcare. The model’s success will call for research into how the same model can be applied to other countries, such as India, with specific challenges like recruitment, performance assessment, and cultural compatibility.

Keywords

TrainingPerson-job fitCOVID-19BuurtzorgSelf-managementMotivation

Subject Classifications

90B7093A1491E9991C9991D99

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