A comparative analysis on service quality in hospital sector in Raipur, Chhattisgarh
*Altaf Yousuf MirCorresponding authoraltaf@iihmrdelhi.edu.inDepartment of Hospital Management International Institute of Health Management & Research (IIHMR)New Delhi, India0000-0001-7267-5099View full profile → , Sadhna Bagchisadhna.bagchi@aaft.edu.inDepartment of Management AAFT University of Media and ArtDepartment of Media and Arts AAFT University of Media and ArtsRaipur, Chhattisgarh, 493225, IndiaView full profile → , Debasis Mohantydebasisacademics@gmail.comSchool of Commerce, Management and Research ITM UniversityRaipur, Chhattisgarh, IndiaView full profile → , Nikita Dholakianikitadholakia16@gmail.comDepartment of Management Shri Rawatpura Sarkar UniversityRaipur, Chhattisgarh, IndiaView full profile → , Soni Alis.ali@seu.edu.saDepartment of Public Health Saudi Electronic UniversityEastern Province, Dammam, 32242, Saudi ArabiaView full profile → , Ipsita Dashipsitadash789@gmail.comDepartment of Management Biju Patnaik Institute of Information Technology & Management Studies (BIITM)Bhubaneswar, Odisha, 751024, IndiaView full profile →
* Corresponding author · click or hover a name for details
- Received:
- 12 Apr 2023
- Published Online:
- 27 Nov 2023
- Article type:
- Research Article
- Language:
- EN
- Article no.:
- JSMS-1149
- Pages:
- 1987–2006
Abstract
Keywords
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References
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