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 Journal of Statistics and Management Systems cover
Open Access ·Peer-reviewed·ISSN (Online): 2169-0014·ISSN (Print): 0972-0510
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The Journal of Statistics and Management Systems (JSMS) is a world leading journal publishing high quality, rigorously peer-reviewed original research on theoretical and applied statistics and management systems since 1998. The scope is intentionally broad, but papers must make a novel contribution to the field to be considered for publication. Topics include, but are not limited to, the following: • Statistics • Applied Statistics • Industrial Statistics • Statistical Inference • Interdisciplinary role of Statistics • Actuarial Sciences • Decision Sciences • Managerial Aspects • Management Sciences • Management Information Systems

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Open Access Research Article

A comparative analysis on service quality in hospital sector in Raipur, Chhattisgarh

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pp. 1987–2006Vol. 26Issue 8November 2023DOI: 10.47974/JSMS-1149XML
Received:
12 Apr 2023
Published Online:
27 Nov 2023
Article type:
Research Article
Language:
EN
Article no.:
JSMS-1149
Pages:
1987–2006

Abstract

Quality of the services in hospitals is one of the most discussed topics in recent times. As it results in patient satisfaction, profitability, good market value, and better treatment of the patients. This research paper discusses the quality of services delivered by two major public hospitals in the Raipur city of Chhattisgarh – AIIMS & Medical College Hospital. In this research study,three major variables have been studied – Perception, Service Delivery & Patient Satisfaction. Most of the quality factors have been taken to study the quality of services. The study has been conducted on admitted patients of both the hospitals and the OPD patients who visited the facility by 2nd or 3rd time and those attendants who accompany the patients. The data is the primary data and it has been collected before the COVID pandemic from the period July 2019 to October 2019.

Keywords

Subject Classifications

00A99

References

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