Sonali Pattnaik

Awaking deep emotional needs of consumers based on big data and emotional analysis

Sonali Pattnaik, Sweta Leena Hota, Arya Kumar, Anish Raj Hota, Prabha Kiran

In this paper: Consumer service and customer satisfaction are related to meeting the needs and demands of consumers while retaining them for lifelong. In an effort towards customer satisfaction, the customer’s emoti...