Ila Dixit

An empirical study on correlation of the factors of the perception : Service delivery & patient satisfaction about service quality in selected public & private hospitals of the Raipur city

Altaf Yousuf Mir, Monika Arora, Rashmi Gujrati, Abhishek Kumar Jain, Hayri Uygun, Ila Dixit

In this paper: In an organization resembling a hospital, the quality of service is of utmost importance in relation to both the quality of services offered and the satisfaction of patients. Several metrics assess th...