Anish Raj Hota

Awaking deep emotional needs of consumers based on big data and emotional analysis

Sonali Pattnaik, Sweta Leena Hota, Arya Kumar, Anish Raj Hota, Prabha Kiran

In this paper: Consumer service and customer satisfaction are related to meeting the needs and demands of consumers while retaining them for lifelong. In an effort towards customer satisfaction, the customer’s emoti...