journal-of-statistics-and-management-systems Journal of Statistics and Management Systems 2169-0014 0972-0510 Taru Publications 10.47974/JSMS-26-7-Foreword Special Issue on: Application of Technologies for Sustainable Business and Service Management Foreword by Guest Editors and Contents Kumar Anuj Department of Management, Apeejay School of Management, Dwarka, Delhi, 110077, India Kiran Prabha Department of Marketing Management, Westminster International University, Tashkent, 100047, Uzbekistan Yadav Babita Department of Business Management, Doctor Harisingh Gour Central University, Sagar, Madhya Pradesh, 470003, India Kumar Arya Department of Commerce, KIIT Deemed to be University, Bhubaneswar, Orissa, 751024, India Hota Sweta Leena Department of Commerce, School of Social, Financial and Human Sciences, KIIT Deemed to be University, Bhubaneswar, Orissa, 751024, India 26 7 i vii 26 11 2023

Technologies, especially emerging technologies, are playing a big role in making business and management practices sustainable. COVID-19 has also taught the world that businesses which are using technologies in an effective manner can survive and grow in a sustainable manner. We are witnessing a different phase of technology. The world is moving from technology 2.0 towards technologies 4.0 and 5.0 and their applications can be seen in achieving business excellence predominantly in the service sector. The organizations have pressure to improve employee engagement, e-commerce, business outreach, supply chain, operations, customer perception, customer engagement and overall workplace integrity.

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